Essential Medical Marketing (16 Hours)

Overview

Two Days Course 17 June 2023
Delivered by Professor Allam Ahmed
Fellow (FCIM) and Chartered Marketer (CM) of the Chartered Institute of Marketing, UK
Certificate from Queen Mary University of London

Marketing and communication are paramount to differentiate any skillset to create new opportunities in a competitive global market. Healthcare business is service oriented, it largely depends upon the employee’s interaction with its customers. The business team need to understand the business environment to customise its services to meet the needs of its target customers, overcome challenges, competition and to strike a balance between customer satisfaction and revenue production. This balance can only be accomplished by understanding healthcare service marketing!

Therefore, professionals in medical healthcare services, pharmaceutical industry, allied healthcare services, medical equipment manufacturers, research organisation, telemedicine, medical tourism, and others, who are considering capitalising financial profit and advancing their careers in an evolving local and international market, need to be equipped with advanced marketing skills!

The broad aim of this two-day interactive course has been designed in such a way that the learner will be able to master the following marketing objectives:

Basic concepts, principles and practices of modern marketing in a changing world. It is a one stop course that covers all important tools needed to engage and satisfy customs, patients and other stakeholders as an individual professional, clinic, hospital or a larger organisation.
Highlight the importance of marketing and the management of marketing functions in modern organisation. We will explore ‘Marketing’ in its various forms: as a management function, a managerial process and a business philosophy that places the customer at the core of the organisation.
Theories, concepts, models, techniques and current best-practices for developing and implementing marketing strategies and actions. Marketing decision-making should not take place in a vacuum. Medical professionals will familiarise themselves with the components of market analysis and strategy development with respect to the organisation, its customers, competitors and collaborators. There will be more in-depth coverage of marketing implementation and control issues through the concept of the integrated marketing mix: the product/service offering and customer service, communications, pricing and channels.
Understand and apply the Segmentation, Targeting and Positioning concepts. Coverage of the new marketing technologies that are revolutionising the way companies bring value to their customers utilising on-line/ off-line marketing.
Help professionals to practice various marketing techniques, building own websites with strong SEO tools for a higher ranking in relevant sector
Teaching the use of social medial with more attractive contents, patients' reviews, and regular blogging.
Grasping talents acquisition for organisations and set the direction for organisations to employ a professional marketer to implement tailormade marketing strategy.
Finally, medical professionals will also be provided with a wide range of important topics such as environmental sustainability and management, diversity, levels of marketing segmentation, international marketing and socially responsible marketing.

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Location

Riyadh, Riyadh, Saudi Arabia

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What will you learn

As a management function, marketing’s role is to scan the customer and competitor environment, proactively seeking opportunities and ways to cost-effectively respond to those opportunities. The impact of marketing and the contribution of marketing to organisational performance in the dynamic, globally competitive markets of today will be addressed in the course.
Today's markets are characterised by rapidly changing customers' wants, accelerating pace of technological advances, and intensifying competition, presenting major challenges for both incumbent and upstart enterprises alike. For most organisations, marketing is a major determinant of success.
Develop knowledge and understanding of key theories, concepts and models in marketing to guide the development and execution of marketing strategies, market planning and control.
Develop the skills to critically analyse marketing situations facing organisations including marketing communication and sales strategy.
Gain understanding of marketing decision options and refines decision-making and analytical skills.
Develop skills relating to marketing research and defending and justifying marketing case study analyses.
Understand other issues relating to marketing such as environmental consideration, ethics, legal, etc.
Demonstrate in-depth understanding of marketing functions and to critically review and explain, with reference to case-based and real-life examples, the role that marketing plays in achieving organisational success.
Explain the challenges facing marketing decision-makers in the modern organisation, and to characterize and discuss the responses that are appropriate in a national and international context.
Critically analyse the complexity of the competitive environment and to interpret its impacts on marketing decisions and activities.
Critically appraise and draw selectively from, the toolkit of marketing concepts and analytical tools, in order to formulate marketing plans, including marketing strategies and appropriate marketing mix policies.
Critically evaluate marketing problems including case-study materials, and justify proposals for marketing plans and actions, which are suitable for board level discussion.

Program Structure

For each session there is an activity or set of activities. These are designed to help you engage with the introduction to the theories explored within the course, in many cases, to ask you to apply these points to your job. You are encouraged to complete each set of activities before moving on to the next session.
Your tutor will be on hand to guide you through the course and will expect you to bring to bear personal experience and reflection on the topics covered.
If you have difficulty with any of the points in the session or any of the activities, you are advised to discuss these with your tutors and fellow participants. Don’t forget that your work colleagues and managers will be a good source of information about your industry and, of course, your tutor will be on hand to guide you through the course.
Teamwork is necessary for participants to engage in the course. Participants are required to form teams of at least two members each. Working as a team allows participants to contribute to effectively to the course and provide a channel to participate in exchanging and sharing ideas and to report their findings to each other.

DAY ONE

Define marketing and the marketing process.
Understanding customers, marketplace and core marketplace concepts.
Customer relationship management - value for customers.
Understanding the global marketplace and key approaches to entering international markets.
Major international trends and forces post Covid-19.
Understand major environmental forces.

DAY TWO

Demographic, economic, natural, technological, political and cultural environments.
Companies' reaction to the marketing environment.
Market segmentation, market targeting, differentiation, and market positioning.
Segmenting consumer and business markets.
Attractive market segments and target marketing strategy.
Positioning for maximum competitive advantage in the marketplace.

Professor Allam Ahmed is a Fellow (FCIM) and Chartered Marketer of the Chartered Institute of Marketing (CIM); Fellow Academy of World Business, Marketing and Management Development (AWBMAMD); PhD in Economics in two years at Edinburgh Napier University, UK; awarded the Royal Agricultural University (RAU) Scholarship and Prestigious Book Prize for Best MSc/MBA Dissertation; Listed in the Who’s Who in the World 2009-2021 and 2021 Who’s Who in the World Lifetime Achievement Award, Who’s Who in Finance and Business 2009/2010 and Who’s Who in America 2012-2014 published by Marquis Who’s Who, USA.

He is a Professor of Knowledge Management and Sustainable Development; Founding President of World Association for Sustainable Development (WASD) (2003); Founding Director of SDGs Universities International Initiative (SDGsUNI) (2020) Founding Director of Middle Eastern Knowledge Economy Institute (MEKEI) (2012); Founder of the International Diaspora Initiative/Sudan Knowledge (SK) (2008); and early 2022, Professor Ahmed joint Queen Mary University of London Faculty of Medicine and Dentistry as a Honorary Professor and Senior Policy Fellow at Queen Mary University of London Global Policy Institute.

Prior to Queen Mary, Professor Ahmed spent 15 years (2004-2019) at the University of Sussex Science Policy Research Unit (SPRU) where he established and led Sussex’s most successful postgraduate programme MSc International Management. He has also been fortunate enough to have a wide variety of teaching experiences at the University of East London (Business School), Edinburgh Napier University (Business School), University of Edinburgh (School of Economics), University of Leicester (Centre for Labour Market Studies) as well as international working experience at Regents University London, Schiller International University (London), Amity Business School (India), and the University of Khartoum, (Sudan).

In the period 2009-2011, Professor Ahmed led the Government of Abu Dhabi major and first of its kind in the UAE and MENA region Knowledge Management Framework (Musharaka). Musharaka was rated Excellent after extensive review and scrutiny by the Abu Dhabi Government Award for Excellence office and presented before the General Secretariat of the Executive Council as a model for the entire UAE KM projects.

Target Participants

The course covers materials for all levels from junior through to senior professionals in medical healthcare services, pharmaceutical industry, allied healthcare services, medical equipment manufacturers, research organisation, telemedicine, medical tourism, and others.
Government officials: minsters, undersecretaries, directors, etc.
Private sector: CEOs, managers, and directors responsible for management or marketing of hospitals and private clinics.
Experienced managers who have significant futures-oriented management responsibilities, and who are interested in reflecting on their own experience and discovering new ideas to help them marketing their medical practices.
Academics including medical students who are interested in marketing and customer satisfaction and in being part of an engaging educational experience that explore the challenges and opportunities that face medical professionals when they start their own private practices.
Youth, NGOs (voluntary) and civil society groups (public).
Professionals, SMEs, Start-ups and other stakeholders.

Benefits for Employers

Understanding the potential of marketing for your medical practice and clinic in terms of attracting new patients as well as improving connection, engagements, loyalty and retention of patients.
At the end of the course participants should have acquired comprehensive knowledge and practical experience about marketing in alignment with their needs and capabilities. Medical practices and clinics will be able to receive more new referrals and increase their sales and patients' satisfaction.
During the course, participants should be able to practice various marketing techniques (mostly online) such as building your own website with strong SEO tools to be ranked high in most relevant medical/business directories and platforms, use of social medial with more attractive contents and patients' reviews and regular blogging and most importantly be able to help your organisation to select and employ a professional marketer to implement the practice/clinic marketing strategy.
After completion of the course, participants (supported by their tutor) will be able to write a report describing what they have learnt and what is particularly relevant to their practices and clinics. They will be given the choice to focus on one single perspective or to build a hybrid model that will help their employers to achieve their marketing strategic and tactical goals. This will help reassure the employers of the benefits of the programme and help consolidate managers’ understanding.

Contact Us

To register/enquire about this course and all our various comprehensive list of courses and workshops, please contact us (admin@wasd.org.uk) and if you have any question and/or if you would like to request a training workshop/program not listed in our portfolio please contact our training coordinator Janet Snow at: janet.snow@wasd.org.uk.

Fees

Included in the course fee, the following learning materials will be provided:

Admission to all sessions (including all coffee/tea breaks and lunches in face-to-face).
All overhead slides.
Case studies (print and video).
Certificate of attendance Queen Mary University of London and WASD.

Register

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Essential Medical Marketing (16 Hours)

Overview

Related Sustainable Development Goals

Delivery Languages

Related Courses

Location

Country/Regions

Social Networks

What will you learn

Program Structure

Target Participants

Benefits for Employers

Contact Us

Fees

Register

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